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Anecdotal evidence and corroboration
Clients, JCP Staff, Advisers and Executives, all have a few horror stories to tell about Crisis Loans Direct.
  Web Link Hits
  Link   Huge backlogs of claims for benefit throughout the UK
Quote: "As a hard-pressed and under-valued member of staff in the Clyde & Fife Benefit Delivery Centre and having a full 24 years service I can confirm that Caroline Flint MP is being somewhat economical with the facts." (30/10/2007) 		34
  Link   Desperate JCP moving around the deckchairs on a sinking ship.
The compulsary redundancies (under the Gershon process) need to be postponed, as recommended by Sir Richard Tilt, the CAB and numerous others. Nevertheless, the DWP/JCP continues to disregard outside advice. 		45
  Link   'Safety net' crisis loans service shut
...thousands of claimants were left desperately trying to get through on the phone for hours not knowing the line was not being answered. From the "South Yorkshire Star" (new window) 		19
  Link   Select Committee on Work and Pensions Sixth Report (23 May 2007)
We have also received complaints arising from the Government's attempts at reform, particularly surrounding the telephony and application process for Crisis Loans. We heard of Crisis Loan applicants whose "fingers ached from pressing the redial butto 		101
  Link   Jobcentre Plus unlawfully refuses Crisis Loan application forms
Here is a link to 'Rightsnet discussion forum - Viewing topic #1228 - Crisis loan telephone claims.' from the rightsnet website. 		18
  Link   Social Fund Commissioner's Annual Report - 2005/2006
Latest report from Sir Richard Tilt - Social Fund Commissioner. The section "Important Issues Arising" (pages 34-37) vindicates my criticisms of the JCP. See also, appendix 12 (page 55 onwards) with regard to the JCPs' snivelling contempt.(.pdf) 		16
  Link   Select Committee on Work and Pensions; Memorandum submitted anonymously - JOBCENTRE PLUS
Quote: "The current system does not provide a good customer service and is detrimental to staff morale. Inadequate training throughout the department, despite platitudes from Senior Management, leads to inaccuracies in dealing with claims..." 		16
  Link   Social Fund Evidence for the Work and Pensions Committee - Consultation response
This response provides evidence on Scottish CAB clients' experiences accessing the Social Fund. Our key concerns remain over access to Crisis Loans. Published 20 April 2007 (.pdf Opens in new window) 		24
 
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Exposure of the unlawful maladministration of Crisis Loans.
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