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Loan Ranger; sources and reference documents

Helpful, informative and a resource for others in their endeavours

to protest for better service from Crisis Loans by telephone.
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  Link   Social Fund Bulletin - 09/02
Good Practice Guidance for the delivery of Crisis Loans in Jobcentre Plus For immediate attention of all SF decision makers 		24
  Link   C &AG's report, (HC 941, Session 2005-2006)
Department for Work and Pensions: Delivering effective services through call centres. .pdf document (!WARNING this is an exceptionally large file and takes a while downloading from their web. Opens in new window) 		22
  Link   HC 601 (published on 15 November 2005)
House of Commons Public Accounts Committee. Report, together with formal minutes, oral and written evidence. (.pdf document opens in new window) 		20
  Link   House of Commons Committee of Public Accounts report HC1034
Department for Work and Pensions: Delivering effective services through call centres. (.pdf document opens in new window) 		12
  Link   GNN - Government News Network
The week after, despite having been described by the Accounts Committee as a catastrophic failure, the DWP carries on regardless and spouts more self-serving spin. (Opens in new window) 		20
  Link   Cultural change takes time - 22 Mar 2006 - IT Week
Private IT sector had warned that "making staff cuts before the new CMS (customer management system) improved processes and technology have had time to bed in is irresponsible and will lead to problems." (Opens in new window) 		5
  Link   MPs slam 'appalling' Jobcentre service
ePolitix.com - Sat, 18 Mar 2006, Parliament discontent with the DWP. (opens in new window) 		10
  Link   Essential and useful further reading:
Submission to the Work and Pensions Committee from CAB Social Policy 'head honchos' Katie Lane and Vicky Pearlman. This is a "must read" report from December 2005. (Word.doc opens in new window) 		7
  Link   Committee Report HC 834i
House of Commons Work and Pensions Committee; The Efficiency Savings Programme in Jobcentre Plus (Published 18 March 2006)(.pdf opens in new window) 		18
  Link   Westminster Hall debate Thursday, 13 July 2006
Hooray for Terry Rooney M.P. (Chairman of the Work and Pensions Committee, Session 2005-06) In this debate on the "Efficiency savings programme in Jobcentre Plus", Terry 'tells it as it is' and he's sparing no prisoners! (opens in new window) 		5
 
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